Mitsubishi Electric

  • Account Manager I

    Job Locations US-MI-Northville
    Posted Date 1 month ago(7/20/2018 2:56 PM)
    Job ID
    # of Openings
  • Overview

    Under supervision, acts as a liaison between customers, plants and affiliate personnel in managing daily commercial issues, and coordinates and manages application engineering projects. Functions as contact person for customer engineers and buyers to negotiate complex issues. Performs and/or reviews product planning, testing, and analysis activities. Evaluates issues and provides resolution and handles more complex test situations. Prepares and delivers complex technical reports and presentations. Reviews and makes judgments on customer warranty data. Identifies future business opportunities and potential risks. Investigates competitor products and makes conclusions on the findings.


    • Builds and maintains relationships with internal and external customers to address and resolve daily issues, gather information, focus on customer and competitor trends, relate pertinent information back to management.
    • Assists in cost analysis, tracking and coordination activities as required.
    • Supports business expansion activities; implements and assists in the development of customer and product based strategies for specific products/commodities.
    • Implements customer/product based strategies, as directed by management. May gather and summarize information related to customers, competitors, business and market environment in order to identify and plan for current and future business opportunities. Assists in developing sales plans for existing customers and in identifying potential and/or future business opportunities.
    • Develops and executes sales plans.
    • Compiles, prepares, reviews, and submits request for quotation (RFQ) materials and related information. Ensures plants and manufacturing contacts are appraised of quotations and may explain pricing, tooling prices and approved pricing strategy to the customer.
    • Assists in negotiating internally and externally regarding pricing, costs and timing.
    • Assists in negotiating pricing and cost reductions with Mitsubishi Electric plants on behalf of the customer. Negotiates directly with the customers on cost-related issues. Negotiates internally with plants on the timing of parts releases.
    • Responsible for daily issues related to prototype parts including ordering, negotiating delivery, price and payment.
    • Acts as a liaison between Mitsubishi Electric plants, customers and affiliate personnel in addressing resolving daily commercial and business issues pertaining to delivery, timing, meeting customer requirements, capacity issues, customer requirements, quality, and warranty.
    • Coordinates pre-production activities including processing orders, quoting pricing, developing new product schedules, coordinating tooling, ensuring part readiness, etc.
    • Assists with program timing and related activities including design changes, build out of vehicle, part number changes, obsolescence claims and packaging approvals. Lead improvement activities with the Plants.
    • Coordinates PPAP schedule and ensures launch preparedness by managing late design changes and ensuring plants meet delivery targets.
    • Works closely with materials management, production control and plant personnel in product phase-out activities to ensure no obsolescence.
    • Works closely in supporting and resolving quality and warranty related issues.
    • Assists in coordinating cost-related commercial and business activities, as required. Assists Plants in investigating value-add (VA) opportunities and obtaining customer approval of process and design changes related to cost saving efforts. Monitors and tracks previously identified value-added opportunities.
    • Follows up and assists with the resolution of Accounts Receivable related issues.
    • Ensures accurate and inclusive accounts receivable related issues. Ensures accuracy and completion of all related paperwork (purchase orders, airfreight bills, etc.).
    • Analyzes current processes, procedures and systems and makes recommendations for improvement for own job.
    • Further the goals and positive, professional image of the Powertrain Body & Chassis Department by analyzing current processes, procedures and systems and makes recommendations for improvement.

    For Quality and applicable site specific Environmental Systems, the associate is responsible for understanding:

    • MEAA’s policy and be able to fully discuss the importance of the policy and how his/her job can impact the customer and the environment.
    • The risks and consequences associated with deviating from management system procedures and the effect this can have on his/her employment at MEAA.
    • Associates responsible for conformity to product requirements have the authority to stop shipment and stop production to correct quality problems.
    • The associate has the responsibility and authority to immediately inform supervision or management if another associate or department deviates from proper practices that may impact safety, quality, or the environment. 


    • Bachelors Degree, plus a minimum of five years’ experience in a related position, or equivalent.
    • Written, verbal, and cross-cultural communication skills.
    • Computer literate, especially in Microsoft Office programs.
    • Knowledge of GM, Ford, FCA, Nissan, VW, etc. engineering and purchasing systems and methodologies is a plus.
    • Automotive program management or equivalent is a plus.




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